Policy
How we handle your data
Clear rules for collection, use, sharing, and your choices across the Creator Collective platform.
1. Introduction
Creator Collective Media provides a platform for creators to learn, earn, and connect. This policy describes what information we collect, how we use it, and the choices you have.
2. Information We Collect
2.1 Information you provide
- Account and profile: name, email, handle/display name, profile photo, bio, location, social links, and preferences.
- Membership and billing: subscription status, plan type, and payment-related metadata. Payment card details are handled by our payment processor and are not stored on our servers.
- Marketplace activity: listings you create, orders, shipping/delivery updates, disputes, and related communications.
- Opportunities and contracts: job applications (such as name, email, phone, portfolio link, cover letter, rate/availability) and contract and signature records.
- Community and messaging: message board posts, direct messages, and any media/files you upload in threads.
- Safety and integrity: reports you submit, moderation actions (such as strikes), and related evidence you provide.
2.2 Information collected automatically
- Usage data: pages viewed, features used, and interaction patterns.
- Device and log data: browser type, operating system, IP address, and approximate location inferred from IP.
- Cookies and similar technologies: used to maintain sessions, remember preferences, and support core functionality.
3. How We Use Information
- Provide and maintain Platform services (courses, marketplace, opportunities, community, messaging).
- Process subscriptions, purchases, refunds, disputes, and payouts.
- Send administrative messages and in-app notifications (for example, order updates or policy changes).
- Support safety features like reporting, blocking, and enforcing platform rules.
- Improve and secure the Platform, prevent fraud, and debug issues.
5. Data Storage & Security
We store platform data using Firebase (Google Cloud Platform) and apply security measures such as encryption in transit (HTTPS/TLS), access controls, and security rules designed to restrict data access.
Payment processing is handled by Stripe. We do not store full payment card numbers. We may store limited payment metadata (for example, subscription status or transaction identifiers).
6. Data Retention
We retain information for as long as needed to provide the Platform and for legitimate business purposes such as compliance, dispute resolution, safety enforcement, and recordkeeping. Retention periods vary depending on the type of data (for example, transaction records may be retained longer than profile preferences).
7. Your Rights & Choices
- Access and correction: you can update many account and profile fields through your dashboard.
- Email preferences: you can manage marketing and alert emails in your dashboard settings when available.
- Deletion: you may request deletion of your account and associated data, subject to legal and operational retention requirements.
9. International Transfers
Your information may be processed in countries other than your country of residence, including the United States, where our service providers operate.
10. Children's Privacy
Creator Collective is not intended for users under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can address it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Material changes may also be communicated through the Platform or by email.
12. Contact
If you have questions about this Privacy Policy, contact us through the Contact page or via the in-platform messaging system.