Disputes
Disputes (chargebacks) are handled by Stripe. When a buyer disputes a charge, Stripe notifies both the seller (via the Express Dashboard) and the platform via webhooks.
What sellers should do
- Respond in your Stripe Express Dashboard by the stated deadline.
- Provide evidence: item description, order ID, buyer communication, and tracking/delivery proof.
- If shipped, include carrier, tracking number, and delivery confirmation screens.
Platform policy
- CCA charges a platform fee (4% with a $0.50 + 1% minimum); dispute fees (if any) are assessed by Stripe.
- Repeated disputes or policy violations may affect selling privileges.
- Questions? Contact support with your Payment Intent ID or Checkout Session ID.
Tip: Use tracked shipping and upload tracking within 72 hours to reduce disputes.